info@ivyhomecareservices.co.uk
Strictly necessary cookies
These support essential website operations, security, form functionality, consent records and other services specifically requested by the visitor.
Your cookie choices
Essential cookies may operate because they are required for the website to function securely. Where consent is required, optional analytics, functionality or marketing technologies should remain disabled until you make a choice through the website's cookie controls.
What are cookies?
Cookies are small text files placed on your computer, mobile telephone, tablet or other device when you visit a website. Cookies allow a website to recognise a device and store certain information about a visitor's preferences or previous actions.
Similar technologies may include local storage, pixels, tags, scripts and other methods that store information on, or access information from, your device. References to cookies in this policy include these similar technologies where appropriate.
Cookies may be set directly by Ivy Homecare Services, known as first-party cookies, or by another organisation whose services appear on our website, known as third-party cookies.
How we use cookies
Ivy Homecare Services may use cookies and similar technologies to:
- Operate essential website features and maintain website security.
- Remember cookie choices and other website preferences.
- Help contact and care-enquiry forms work correctly.
- Understand how visitors use and navigate the website.
- Identify technical problems and improve website performance.
- Display external content such as maps where enabled.
- Measure the effectiveness of website content or campaigns where consent has been provided.
Cookies are not used to provide medical diagnoses or make automated decisions about whether someone can receive care from Ivy Homecare Services.
Types of cookies
Cookie information
The exact cookies operating on the website may change when website features, plugins or service providers are updated. The cookie-consent panel should provide the current list detected on the website.
| Category | Possible purpose | Provider | Typical duration |
|---|---|---|---|
| Essential | Website security, operation and recording cookie preferences. | Ivy Homecare Services or its website platform | Session or limited persistent period |
| Forms | Supporting contact forms, spam protection and secure form submission. | Website form or security provider | Session or provider-defined period |
| Preferences | Remembering visitor choices and selected functionality. | Ivy Homecare Services | Usually up to 12 months |
| Analytics | Measuring visits, page use and website performance. | Analytics provider, if enabled | Varies by provider and configuration |
| Maps | Displaying interactive maps and processing map-related visitor requests. | Google Maps or another map provider | Varies according to the provider |
| Marketing | Campaign measurement or advertising functionality, if installed. | Relevant marketing provider | Varies according to the provider |
The table describes the cookie categories that may be present. The live cookie-consent tool should be configured to identify the specific cookie names, providers, purposes and expiry periods currently operating on the website.
Third-party services
Some parts of our website may use content or technology supplied by other organisations. These providers may set or access cookies when their services are enabled.
Google Maps
Our contact page may contain an embedded Google Map to help visitors locate Ivy Homecare Services. Google may process device, browser, IP address, location and usage information when an interactive map is loaded.
Where required, an interactive map should remain blocked until the visitor enables the relevant cookies. You can review Google's Privacy Policy for further information.
Spam protection and forms
Website forms may use security or spam-prevention technologies. These services may process technical information to distinguish genuine visitors from automated or abusive activity.
Analytics services
If analytics services are enabled, they may collect information about page visits, approximate location, device type, browser and website interaction. Analytics technologies requiring consent should not operate until the visitor has made an appropriate choice.
Consent and your choices
When you first visit the website, a cookie notice may ask you to accept, reject or manage optional cookies. Essential technologies may operate without consent where they are necessary to provide a requested service, transmit a communication, maintain security or meet another applicable legal exception.
Where consent is required:
- Optional cookies should remain disabled until you make an active choice.
- Accepting and rejecting optional cookies should be equally straightforward.
- You should be able to choose cookies by category where appropriate.
- You may change or withdraw your consent at any time using the website's cookie-preference control.
Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal. Changing your choices may affect certain enhanced website features.
Look for the Cookie Settings, Manage Consent or cookie icon displayed on the website to review your choices.
Managing cookies through your browser
Most internet browsers allow you to view, block or delete cookies. The steps vary by browser and device. Blocking all cookies may prevent parts of this website and other websites from working correctly.
You can also find general information about cookies and visitor controls on the Information Commissioner's Office website .
Cookies and personal information
Some cookie identifiers and related usage information may constitute personal data where they identify or can be linked to an individual. When this occurs, we handle that information in accordance with applicable UK data protection law.
For more information about how Ivy Homecare Services collects, uses and protects personal information, please read our Privacy Policy .
Changes to this Cookie Policy
We may update this Cookie Policy when our website, plugins, technology providers or legal responsibilities change. The revised policy will be published on this page with an updated revision date.
We may also ask visitors to review their cookie choices again where there is a significant change to the technologies or purposes involved.
Contact us about cookies
Contact Ivy Homecare Services if you have a question about this policy, the technologies used by our website or how related personal information is handled.